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Terms & Conditions
By submitting any order via this site you agree to all terms and conditions listed on our website
As a reminder all sales are final.
EVENT ORDERS, ONLINE ORDERS, MINIMUM ORDERS, RETAINER FEES & CONFIRMATION :
All event orders must be made within a minimum of three (3) weeks prior to event. Events are not confirmed and items are not reserved until payment(s) are made and finalized. Full payment is required for all online orders. A minimum of 25% of the total cost for an event over $2000.00 or $500.00 is required to confirm any event that is invoiced. Online orders are to be placed AFTER contacting us first to ensure availability of items, date and time. If you place an order online without inquiring availability we will NOT give refunds if we are not available. Orders that have been placed on this website without contacting us FIRST to be sure we are available are not guaranteed under any circumstance. The total remaining balance must be paid in full by the MONDAY of the week of the event. Once the invoice has been e-mailed to the client, they must be sure that all information is listed correctly on the invoice as this is what we follow to ensure the highest level of satisfaction and a great event. Events are not confirmed until a retainer fee is paid for any invoiced event. Event orders made with less than 3 weeks notice prior to event must pay invoice in full. Event orders made with less than 1 week notice will be subject to an additional $150 .00 rush fee. Nvision Events & Decor has a minimum order of $350 for any event. A $50 minimum order for pick up items with a refundable $100 deposit when items rented are returned by specified date.
Penalty from deposits will start at $25 per day for late returns.
CANCELLATIONS/REFUND POLICY :
In the event of a cancellation, payments will be applicable for future bookings within 1 year of the previously scheduled event, but will not be returned under any circumstances. Cancellations made less than 7 days prior to event maybe serviced to a full payment charge. WE DO NOT GIVE REFUNDS FOR CANCELED EVENTS AFTER PAYMENT IS MADE UNDER ANY CIRCUMSTANCE. REFUND FOR GOODS NOT RECEIVED OR ORDER CHANGED PRIOR TO THE DAY OF THE EVENT WILL RECEIVE A REFUND WHEN AGREED UPON BY ALL PARTIES WITHIN 30 DAYS AFTER YOUR EVENT.
COVID 19 Cancellations and Cancellations due to INCLEMENT WEATHER: Cancellations due to Covid19 - No Refunds will be provided due to covid19. However, All monies paid can be used for future bookings for 1 year from the previous
scheduled event if event is cancelled within 7 days prior to your original event date. Please contact us with a minimum of 3 weeks prior to reschedule your next event. We cannot guarantee any party packages at the time of cancellation
since packages and prices are subject to change. Cancellation due to inclement weather must be made 3 days prior to your event. Please keep a weary eye out for inclement weather. We will always do our best to notify and accommodate our clients if we feel as though your event may be effected. Once we are on our way to the event, cancellations will not be honored .
ONLINE STORE , SALE PRICES AND SPECIAL OFFERS:
Before booking online, it is the responsibility of the client to contact us via phone, text or email to ensure availability of the date and time of your event for the items you would like. Any order placed without notification will be the clients responsibility and no refund will be granted unless determined by the owner of Nvision Events & Decor, LLC. Full payment is required for all online orders.
PAYMENT OPTIONS and ONLINE INVOICING:
Payment of Zelle, Venmo, AfterPay or Credit Card is accepted which include Visa, Master Card and AMEX. We also offer Afterpay When paying with a credit card for AFTERPAY a convenience fee of 6% is automatically added to all orders
When submitting any payment online via e-mail please note you are agreeing to all terms and conditions listed on this site. WE DO NOT ACCEPT CASH.
RETAINER FEE FOR INVOICED EVENTS:
Nvision Events & Decor, LLC requires a minimum 25% of the total balance of $2,000.00 plus or $500.00 of any event we have sent an invoice for. Without a RETAINER fee paid Nvision Events & Decor, LLC. does not guarantee any services on the day of your event. The retainer Fee must be made via the payment options mentioned above. We do not refund the retainer fee under any circumstance unless we feel we are not capable of servicing your event for any reason we deem necessary. If you decide to cancel your event. Monies given as a retainer may be used for future events within 1 year of use.
CHECK PAYMENT:
Personal checks are not accepted. Check payments are only accepted from Corporations, Schools, and Organizations such as PTA, PTO, PTSA, etc.
CHECK PAYMENT:
Personal checks are not accepted. Check payments are only accepted from Corporations, Schools, and Organizations such as PTA, PTO, PTSA, etc.
PRICES, FEES, PACKAGES & POLICIES:
Nvision Events & Decor, LLC Reserves the right to change prices and terms & conditions without notice, at any time. We also reserve the right to refuse services for whichever reason we feel necessary. No modifications are to be made to packages listed on this website. After all, the merchandise has been delivered and inspected by Nvision Events & Decor, LLC. employee, we do not carry ourselves responsible for any damages made to any merchandise or decorations after we have left the premises. On holidays Nvision Events & Decor, LLC. may increase prices depending on the date and occasion.
INVOICES/RECEIPTS:
Invoices are considered to be a contract. Even if you do not sign the bottom of the invoice, once you have submitted your deposit/ full payment to Nvision Events & Decor, LLC we take it as you have read the terms and conditions stated on this page. We follow exactly what is on your invoice, with No exceptions. Receipts are sent after payments are received.
DELIVERY/PICK-UP & SET-UP FEES:
Set up is NOT included on any rental item such as the set up of tables, chairs, Chiavari chair cushions, plates, cups, napkins, utensils, Linens, and or Chair sashes- This is a separate service that must be arranged and paid for prior to delivery.
Delivery fees are subject to fluctuate depending on the load, time, and distance. Delivery fees are applicable for all merchandise, balloon arches, balloon decorations, and any other item that needs to be delivered and set up. Delivery fees/set-up fees may also increase depending on the load, amount of staff needed, amount of time needed to unload/reload as well as how many additional vendors were hired to make your event a success? We do not guarantee any set delivery times, only time frames. Customers must be at the delivery location upon delivery. Items will not be left if no one is at the delivery location. After all, the merchandise has been delivered and inspected by Nvision Events & Decor, LLC. employee, we do not carry ourselves responsible for any damages made to any merchandise or decorations after we have left the premises. Delivery/ Pick-up Fee Prices are for GROUND FLOOR deliveries ONLY. Elevator fees are additional and will be applicable if delivery must be made that are not on the ground floor level. If delivery is to multiple floors in one building
the fee will duplicate depending on how many additional floors we will need to deliver to. If there are no elevators and we must bring merchandise up a set of stairs there will also be an additional cost added depending on how many flights of stairs we must carry any merchandise.
PICK UP:
After the event is complete all equipment and merchandise rented from Nvision Events & Decor, LLC. will be picked up and inspected. The customer is responsible for stacking all chairs, folding tables, and popping all balloon decorations ( If Nvision Event & Decor did not provide the balloon decor), leaving only balloon bases, stands, and rental items. If linens are rented, please be sure to clear off all trash from the tables. Nvision Events & Decor LLC is NOT responsible for cleaning up any waste/trash or garbage after any event (including popped balloons left on the ground). However, we do offer an event clean-up service starting at $150.00 per hour. The customer must be present the at time of pickup providing all items are available and ready for Nvision Events & Decor, LLC. employees to pick up. We do not guarantee any pick-up times.
A LATE PICK-UP FEE OF $100 WILL BE ADDED IF ANY EVENT MUST BE PICKED UP from 9 PM-12 AM. Any after-hours event picked from12 AM- 2 AM is subject to $150 pick-up fee
RETURNED ITEMS AT THE TIME OF PICK UP:
All items must be returned in the same condition in which they were received. Additional Fees will be charged for damages and/or missing items Fees assessed will be depending on the merchandise and condition of items once returned.
PARKS AND EVENT LOCATIONS:
It is the customer’s sole responsibility to confirm with any venue or location that all the items rented or services from Nvision Events & Decor, LLC., INC are permitted where you are hosting your event. Once again, all rental charges are for time out, whether the items were used or not. A $100 Relocation fee will be charged if you have provided the wrong shelter number or wrong location once we have set up and delivered all items for your event.
Photo Release :
We take photos and videos of every single event delivered not only as proof of the conditions of items rented but also as promotional content for our site as well as social media. Please note: We may also video record the reactions or first views of events of our happy customers. We reserve the right to use these images on our site and social media sites as a part of our content.
BALLOON ARCHES/ BALLOON DÉCOR and Client responsibility:
All balloon decorations are applicable to a delivery and set up fee as mentioned above. Please be advised that we will try to accommodate our clients in trying to fix any popped balloons while we are present, after we have left the premises it is your responsibility to keep the decorations safe to prevent any balloons from popping including keeping balloons out of direct sunlight which may cause balloons to pop in the Summer season Heat.
RENTAL ITEMS:
As a reminder: Rental Items must be returned as delivered. All tables must be cleared of debris. Chairs must be folded and stacked up. If chairs have cushions they must be removed and placed in the bags provided. Linens must be dry and placed in a bag clear of confetti, food, and debris. Wet linens may develop mold and are subject to an additional damage fee.
Balloons from décor must be popped. Concession machines (Popcorn, Cotton candy, snow cone or hot dog) Must be returned clean. ADDITIONAL FEE WILL BE ADDED IF Items are not returned as delivered
DAMAGES:
If damages are made to any merchandise, decorations, equipment, and rentals that are not in the state in which it was delivered, the amount of the damaged items will be added to your total. It is the responsibility of you the client to take care of all items rented from Nvision Events & Decor, LLC.
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